📦 Staycase — Domestic & International Shipping Policy

At Staycase, we aim to deliver your orders safely and on time. Please read our domestic and international shipping details below.

🇮🇳 1. Domestic Shipping (India)

Shipping Time

• 
  Processing Time: 1–2 business days
  
• 
  Delivery Time: 4–8 business days depending on your location
  
• 
  Metro cities may receive orders faster, while remote areas may take longer.

Order Tracking

Once your order is shipped, you will receive an email/SMS with a tracking number.

You may track through our "Track Order" page or the courier’s portal.

Delivery Delays

Delivery may be affected by:

• 
  Weather conditions
  
• 
  Courier delays
  
• 
  Festivals / holidays
  
• 
  Remote location delivery restrictions
  

🌍 2. International Shipping

Countries We Ship To

Staycase ships to most countries worldwide, including:

USA, UK, Canada, Australia, Europe, Middle East, and more.

International Delivery Timeline

• 
  Processing Time: 1–3 business days
  
• 
  Delivery Time: 7–14 business days
  
  Some countries may take up to 20 days depending on customs clearance.
  

International Shipping Charges

Calculated at checkout based on:

• 
  Destination country
  
• 
  Product weight / category
  
• 
  Courier availability
  

Customs & Import Duties

• 
  All customs charges, duties, taxes must be paid by the customer.
  
• 
  If the customer refuses to pay customs fees, the parcel may be destroyed or returned, and no refund will be issued.
  

Tracking

All international orders include door-to-door tracking.

Tracking updates may stop temporarily when the package is in customs.

📦 3. Order Processing

Processing Time

All orders are processed within:

• 
  1–2 business days (Domestic)
  
• 
  1–3 business days (International)
  

Orders placed on weekends or holidays are processed the next business day.

Multiple Items

If your order includes multiple products, they may be shipped separately for faster delivery.

⚠️ 4. Address & Delivery Issues

Incorrect Address

Staycase is not responsible for failed deliveries due to:

• 
  Incorrect address
  
• 
  Incomplete information
  
• 
  Unreachable receiver
  

If the parcel returns to us, reshipping fees will apply.

Failed Delivery Attempts

If the courier makes multiple attempts and the customer is unavailable, the package may return to the warehouse.

Reshipping costs are paid by the customer.

📬 5. Lost, Damaged, or Stolen Packages

Lost Package

If your order shows delivered but not received, please:

1. 
   File a claim with your local courier
   
2. 
   Share the claim details with us
   

Damaged Package

If the package arrives damaged:

• 
  Contact us within 48 hours
  
• 
  Share photos/videos of the damage
  

We will assist you with a replacement or resolution.

🧾 6. Contact Us

For any shipping-related questions, reach out to us:

📩 staycase01@Gmail.com

Staycase Support Team

Available Monday–Saturday (10 AM – 6 PM IST)

🌍 Staycase — International Dropshipping Returns & Refund Policy

1. Overview

Thank you for shopping with Staycase.

This Returns & Refund Policy applies to all international orders.

Because we work with trusted global dropshipping partners, the return and refund process may differ from domestic orders.

2. Eligibility for Returns

We accept return or refund requests only in the following cases:

✔ Damaged or Defective Product

If your item arrives damaged, broken, or defective, please contact us within 48 hours of delivery with:

• 
  Clear photos/videos showing the issue
  
• 
  Order number & full name
  

✔ Wrong Item Received

If you receive the wrong design, color, or product, share clear photos and we will arrange a replacement or refund.

❌ Returns NOT accepted for:

• 
  Change of mind
  
• 
  Wrong size selected by the customer
  
• 
  Used items or items not in original condition
  
• 
  Delays caused by customs, weather, or courier issues
  
• 
  Clearance or final-sale products
  

3. Return Window

Return requests must be submitted within 1 day of receiving your order.

4. Refund & Replacement Options

After verification of your issue, you may receive:

✔ Free Replacement

We will ship a new product at no extra cost.

✔ Refund

Refunds are issued to the original payment method within 5–10 business days after approval.

✔ Store Credit

Available for faster resolution.

5. Return Shipping Cost

• 
  For defective, damaged, or incorrect items → Staycase covers all costs.
  
• 
  For any other reason (if accepted) → Customer pays return shipping.
  

6. Order Cancellation

Orders can be cancelled within 6 hours of purchase.

Once processed or shipped, cancellations are not possible.

7. Lost or Stolen Packages

If the tracking shows Delivered but the package is not received:

1. 
   File a claim with your local courier
   
2. 
   Share the claim details with us
   

Staycase is not responsible for packages marked delivered.

8. Customs, Duties & Taxes

International customers are responsible for customs duties, import taxes, or clearance fees.

Refusing to pay customs may result in your order being destroyed or returned, and no refund can be issued.

9. How to Request a Return or Refund

Email our support team:

📩staycase01@Gmail.com

Include:

• 
  Order number
  
• 
  Full name
  
• 
  Photos/videos of the issue
  
• 
  Product and packaging shots (if required)
  

Staycase will respond within 24–48 hours.

10. Contact

For any questions related to returns or refunds, contact us at:

📩 staycase01@gmail.com